MasterClass Refund 2024: How To Get It, Eligibility, and Time

Let’s say you are not happy with your recent purchase of your MasterClass subscription.

Now you are wondering, “Can I get a MasterClass refund?” the short answer is Yes.

In this article, I have mentioned how you can get a refund from MasterClass and provided a complete walkthrough of the MasterClass cancellation policy and whether you are eligible to get one.

Here is all you need to know.

What Is MasterClass Refund Policy?

If you purchase MasterClass and are not satisfied with it, you can cancel within 30 days from the purchase date.

You are eligible for a full refund of your purchase.

However, I want to clarify that MasterClass does not have a strict refund policy but offers a 30-day money-back guarantee for all its users.

The best part is that this MasterClass refund policy applies to both the annual subscription and gift purchases.

However, I advise you to make sure to go over the eligibility criteria before you purchase MasterClass.

MasterClass Refund Eligibility: Can I Get a Refund?

The MasterClass refund policy depends on three things:

1. The time period between your purchase and cancellation.
2. Whether or not you have made a valid MasterClass purchase eligible for the refund.
3. Whether or not you have violated the terms or conditions of the plan you purchased.

To be eligible for a MasterClass refund, you must meet the following criteria:

Meet The Strict Time Frame

To be eligible for the MasterClass refund, you must request a cancellation within 30 days of the date of your purchase.

This is important because MasterClass is under no obligation to offer a refund after 30 days.

Make Sure You Make a Valid Purchase

If you purchase any MasterClass access passes from any third-party sites, I hate to break it down to you, but you may not be eligible for a refund.

Refunds are only available for valid purchases directly made from MasterClass.com.

Refund requests for subscriptions bought through third-party platforms, for example.

1. Apple App Store
2. Google Play Store
3. Amazon
4. Roku

Bonus Tip: I have covered how to get a refund from these third-party apps below.

Since they operate on their refund policy, read the terms and conditions while purchasing masterclass through a third party.

Make Sure Not To Violate Their Usage Terms

Like every online learning platform, MasterClass has its own terms and conditions of usage.

If you violate these terms, you may not be eligible for a refund.

In some cases, if you have already completed the courses and solved all the given workbooks, then MasterClass may refuse the refund request you have placed.

If you keep these things in mind, I’m sure you can get a MasterClass refund for 100% of your purchase amount within 30 days of your purchase.

How To Get a MasterClass Refund? (Step-by-Step Guide)

Here is a step-by-step guide on how to request a refund for your MasterClass subscription:

Before you start the refund process, here are some things you need to find out.

1. Check to make sure you are eligible for the refund. Also, check when you purchased the MasterClass plan and make sure you have not crossed the 30-day mark.
2. Find the email associated with your account.
3. You can find your Transaction ID for the purchase by going to your email ID and looking for the MasterClass receipt you received at the time of purchase.

Keep all these things checked and handy; now, let’s request a refund on MasterClass, shall we?

Raise Refund Request On MasterClass

Follow these 4 easy steps to cancel your master class account and get your refund.

Step 1: Visit MasterClass.com from your device and log into your account.

Step 2: Navigate to the Help Center by clicking on the “Help” link on the MasterClass website. Or you can also use this MasterClass refund link to get your refund now.

Step 3: The link will open a Request Refund form. Fill in all relevant details, such as your account information, purchase date, and reason for the refund, and Click Submit.

Step 4: Once you submit your Request, you will receive an email confirming that MasterClass has received your refund request.

If approved, the refund will be processed, and the amount will be credited back to the original payment method.

This process typically takes up to 2 business days or 48 hours.

If you find their website difficult to navigate, you can also get the refund by phone; here is how.

How To Get a MasterClass Refund via Phone?

Don’t worry if you are a mobile user of MasterClass; the refund application process is similar to the one above for you as well.

You can request a MasterClass refund via phone in easy steps.

Step 1: Locate the Customer Service Number

Visit your account’s Help Center to find the customer service number. Here is MasterClass’s customer service number: +1 (855) 981-8208. 

Step 2: Call Customer Service

Contact the customer service team and provide your account details, including the email address used to make the purchase and the date of the purchase.

Step 3: Explain the Reason for Your Request

Here, you will also have to explain clearly why you are requesting a refund. Make sure to mention that the Request falls within the 30-day refund period.

Once your request is processed, follow up to see if you have not received a confirmation or if the refund does not appear within the expected time.

However, MasterClass usually has a customer service team, and if your refund is approved, it will typically be processed in 2 days.

Note: I would like to mention that this service is only available to customers in the US.

How Do I Contact MasterClass Customer Service? – For Refund

In case you are wondering, MasterClass offers many ways to contact customer service to help you with your refund, cancellation, and other technical issues.

Here are the different resources you have from MasterClass:

Can I Get a Refund From MasterClass via Phone?

Yes, but phone support may only be available in some regions. If you are from the US, you can contact us at +1 (855) 981-8208. 

How To Get a MasterClass Refund Via Email?

You can also request a MasterClass refund via email, although this is not the recommended method. You can explain your request to the MasterClass support team by email.

You must add your account details, the purchase date, and a reason for the refund as you would on your Request Form.

Then, you have to mail it to [email protected], which can usually be found in the Help Center.

Once you send the email to MasterClass customer support, you will receive a confirmation email acknowledging your refund request.

The support team may follow up with additional questions or information about the refund.

If you qualify for the MasterClass refund, you will receive an email confirming the refund acceptance, and the amount will be credited to your account within a few days,

However, I would like to mention that MasterClass itself insists that you use the Request Refund Form to request a refund from MasterClass, as the email method may take more time.

MasterClass Help Centre

You can also visit the Help Centre to search for any issue you are facing. They will help you out with all your technical and refund queries.

You can contact MasterClass customer service through any of these sources and get help with your MasterClass 30-day refund.

I hope you have raised your refund request by now by following the method above, but what if you have purchased a MasterClass subscription from a third party?

How To Get MasterClass Refund From Third-Party App?

MasterClass generally has the policy that it does not provide any refunds if subscriptions are both from any third-party apps.

However, you can get a refund for MasterClass purchases from third-party apps if you meet the eligibility criteria and terms of usage of the app itself. For example:

Google Play Store

Google Play Store offers refunds for purchases made on the platform if you cancel within 48 hours of your purchase

• Go To play.google.com/store/account
• Select MasterClass purchase from “Order history.”
• Select “Request a refund” or “Report a problem”
• Fill the form stating that you would like to request a refund

But here’s a catch.

Once you request a refund on the Google Play Store, you may be asked to contact MasterClass. If so, there is a low chance that MasterClass will approve a refund from a third-party app. 

Apple App Store

Apple Store also provides refunds if requested within 48 hours of purchase.

However, that is only in the case of accidental purchases and technical issues.

It is best if you check the eligibility criteria before you sign up. 

Amazon App Store and Roku

Amazon or Roku usually do not offer a money-back policy for purchases made on their websites. 

It is advisable to check the eligibility criteria before you sign up for MasterClass from any third-party sellers. Otherwise, you can sign up from the official website itself and get a 30-day money-back guarantee.

How Long Does It Take To Get a MasterClass Refund?

If you are wondering how long it takes to refund the MasterClass subscription, here is the short answer: The platform promises to process your MasterClass refund in less than 5 business days.

In my case, MasterClass took 48 hours or two working days to approve and send my MasterClass refund.

It may take time, to process your request. If you meet the eligibility criteria, you can expect to get your payment refunded within 2-5 days.

Refunds are credited back to the original payment method used for the purchase. If you are facing any issues with the refund process, you can also contact customer support for assistance.

When Should I Receive a Refund?

If you have signed up for a MasterClass plan, you will get unlimited access to all the courses on MasterClass.

This means you can sign up for MasterClass and get access to over 200 courses by celebrity experts for a whole year.

This gives you the option to try out any course on the platform, and if you do not enjoy it, you can switch to a new one instantly.

But I can understand that MasterClass may not be for everyone, and here are some reasons why you may want to refund MasterClass.

1. You Are Dissatisfied with the Service: If the courses you took did not meet your expectations or the content was lacking, a MasterClass refund could be a good option.
2. You Accidentally Purchased a Subscription: If you bought a MasterClass subscription by mistake and you do not want it, then you can request a refund on MasterClass.
3. If You Just Want to Try out the platform and are not sure if you want to commit to a plan.
4. You Experienced Technical Issues: If you have persistent technical problems accessing the courses and the customer support has not been responsive or of any help, then you can think of a refund.

My Experience of Getting a MasterClass Refund

I have personally used MasterClass for the last two years and have taken many courses online. However, I accidentally purchased the MasterClass all-access plan for dual access for gifting to a friend.

I immediately contacted customer support and requested a refund.

I received an approval email within 2 hours of sending the Request Form, and the subscription price was refunded to my account within 48 hours.

Conclusion – MasterClass Cancellation Policy

MasterClass has a fair refund policy. If you cancel the plan before its 30-day free trial ends, you can get a 100% refund for your purchase.

However, I would advise all new users not to buy MasterClass from any third-party platforms and to check the eligibility criteria before signing up for the MasterClass Refund Request Form.

If you face any problem, contact MasterClass customer service to get your refund.

I hope this helps.

FAQ On MasterClass Refund Policy